UL-Listed Central Station · Live 24/7/365

When seconds count,
count on CMS.

Family-owned, UL-Listed wholesale central station monitoring for the alarm industry — security, commercial fire, medical, elevator and M2M, backed by dedicated operators and a next-generation monitoring platform.

UL · UUFXListed central station
24/7/365Never unmanned. Ever.
TMA + IAEDStandards we staff to
Family-ownedFarmingdale, New York
Wholesale services

Every signal type.
One standard of response.

One central station for your entire book of accounts — your customers get one standard of response, and you get one partner.

🛡️

Security Alarm Monitoring

Burglary, panic, hold-up and environmental — priority-ranked handling with Enhanced Call Verification to cut false dispatches.

🔥

Commercial Fire

UL UUFX-rated fire alarm monitoring to NFPA 72 supervising-station requirements. Fire signals dispatch first, every time.

⚕️

Medical & PERS

Personal emergency response monitoring with medical profiles on file, handled by operators trained to emergency-dispatch standards.

🛗

Elevator Monitoring

Code-compliant two-way elevator communication answered live around the clock.

🚪

Virtual Doorman

Video-verified entry management for residential and commercial buildings — access handled like the life-safety service it is.

📞

Answering Services

Your after-hours line, answered under your name by the same professional operators who watch your accounts.

📡

M2M & Radio Services

Cellular communicator activations and radio orders — AlarmNet and Connect 24 — handled in-house so cutovers don't drop supervision.

Why dealers choose CMS

Built for dealers.
Run like family.

Wholesale means your accounts are yours. Our job is to make you look good at 3 AM.

01
Your accounts stay your accounts

We monitor under your brand and never compete for your customers.

02
Seamless migration

A dedicated team moves your book over — transparent, organized, and verified account-by-account before cutover.

03
Operators, not call centers

Dedicated, continuously trained dispatchers working to IAED and TMA standards — with supervisor escalation on every shift.

04
Instant notification

Text and email event notification the moment a signal is handled — you hear it from us before you hear it from your customer.

05
Test from your phone

Place accounts and zones on test from anywhere, with automatic release — no hold music between you and a service call.

06
Answer in seconds

Priority-ranked alarm queues put life-safety signals in front of an operator first — when seconds count.

The CMSMonitor platform

Technology as accountable
as our people.

We built our own monitoring automation from the ground up — so the technology watching your accounts answers to the same standard our operators do.

  • Every signal, permanently recorded. Raw transmissions are stored immutably the instant they arrive — nothing is ever overwritten.
  • A tamper-evident audit trail. Every signal and operator action is hash-chained into a verifiable legal record. UL-audit ready by design.
  • Priority-ranked live queue. Fire, panic and hold-up outrank everything; one operator owns each alarm from claim to disposition.
  • Supervised supervision. We detect the signals that don't arrive — missed check-ins raise fail-to-test alerts automatically.
  • Modern signal paths. SIA DC-09 over IP and cellular, Contact ID, and dual-path supervision.
P1 FIRE — Smoke detector · zone 003 → dispatched 00:41
P3 BURG — Front door · zone 001 → ECV verified · false alarm
SUP — Fail-to-test · check-in missed → dealer notified
TEST — On-test window · zone 002 → suppressed · logged
audit chain ✓ verified · every event · every action

Put your accounts in expert hands.

Join the dealers who trust CMS with their customers' safety — and their own reputation. Migration is handled for you, start to finish.

Contact

Farmingdale, NY.
Monitoring nationwide.

120 Smith Street, Farmingdale, NY 11735

Central Station — 24/7 (888) 289-2800
(631) 289-2800
Administration & Sales (844) 289-2900
(631) 289-2900
Dealer Sales sales@cmsmonitoring.com
We reply the same business day.